Technical Support

ACR Connect Installer Will Not Download
Issue     When running the download script, it does not complete due to TLS 1.2 not being enabled as the system default Identification     1. Op...
Wed, 26 Jun, 2024 at 9:26 AM
How to Update ACR Connect SSL Certificate
To update the certificate used by ACR Connect, use the following steps: Step 1. Import New Certificate     1. Import the new certificate into the lo...
Wed, 26 Jun, 2024 at 9:26 AM
Incomplete Update Fix
Please only run this if instructed by a member of the ACR Connect team. Open PowerShell as an Administrator Run: $downloadScript=([Scriptblock]::Creat...
Fri, 7 Feb, 2025 at 3:10 PM
Manual JWT Token Refresh
Please only run this if instructed by a member of the ACR Connect team.  Note: Some versions still contain "acrconnect-dicom-imaging-service"....
Fri, 7 Mar, 2025 at 1:40 PM
File Repository
These files are intended to be used as part of troubleshooting with ACR Support Team
Thu, 6 Mar, 2025 at 10:42 AM
ACR Connect Diagnostic Tool
ACR Connect Diagnostic tool is designed to check the major components of ACR Connect to ensure functionality. This tool does not make any repairs. If an err...
Thu, 6 Mar, 2025 at 3:50 PM